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FAQs
Where do we ship to?
At Runningvision we come to wherever you are. We work exclusively with world leaders in logistics to ensure your order arrives safely, quickly and in perfect condition. Your trust is our priority.
How long does it take for my order to arrive?
At Runningvision we strive for maximum speed:
Ultra-fast Management: It takes us only 24 hours to package and ship your order from the moment you make the purchase.
Delivery Time: The final arrival time depends on your country and the transport company. As it is an international shipment, delivery times may vary depending on location and local customs processes.
Total Tracking: As soon as it leaves our warehouse, you will receive a code so you can see in real time where your package is going.
How do I know the status of my order?
At Runningvision, we keep you informed every step of the way. Once your order is processed and shipped, you will receive a confirmation email containing your tracking number.
- Real-Time Updates: Use your tracking number on our shipping partner's website to see exactly where your package is.
- Automatic Notifications: We will notify you via email as soon as your order leaves our warehouse and when it is out for delivery.
- Need Help? If you have any issues tracking your package, simply contact our support team with your order number, and we will provide an update immediately.
Do you have doubts about which size to choose?
At Runningvision we want your clothes and shoes to fit perfectly. If you are not sure which one to choose, we recommend the following:
Clothing: Our garments have a standard European size. If you prefer a looser fit for training, choose a size up from what you usually wear.
Footwear: Our shoes fit true to size. We suggest you order the size you normally wear in sports shoes.
What payment methods do we accept?
At Runningvision, we provide a seamless and secure checkout experience. We accept a wide range of payment methods to ensure you can shop with total peace of mind, no matter where you are:
- Credit and Debit Cards: We accept all major providers, including Visa, Mastercard, American Express, and Maestro.
- Digital Wallets: For a faster checkout, you can use Apple Pay, Google Pay, and other integrated digital services.
- 100% Secure Transactions: Your security is our priority. All payments are processed through encrypted SSL technology, ensuring your personal and financial data remain private and protected at all times.